Business Process Optimization Support Tool "BPOST"
- Technological fields
- Terminal, Software Technologies
- Keyword
- Business process re-engineering
- Business process management
- Business process visualization
- Laboratory organization
- NTT Access Network Service Systems Laboratories
Overview
BPOST reconstructs and visualizes actual operation procedures (i.e., business processes) based on operation logs stored on business systems in order to support analysis from various viewpoints. Since operation logs directly reflect actual operations, BPOST makes it possible to continuously visualize objective and exhaustive business processes at low cost. As a result, we can achieve timely and appropriate improvement of business processes and considerable cost reduction.
Features
- Complex operations straddling multiple departments and systems can be automatically reconstructed from operation logs
- Business processes can be compared (comparative viewpoint: actual process/standard process, interorganizations, time series)
- Business processes can be automatically classified according to their similarity
- Causes of business-process inefficiency can be investigated from various angles by combining business-process analysis and statistical analysis
- By formatting logs, BPOST is applicable to various business areas without reconfiguring target systems
Application scenarios
- Supporting business-process re-engineering in their own businesses (intra-company application)
- Consulting support for business-process re-engineering projects in client companies
- Continuous measurement of improvement effects on operations and systems
- Ongoing understanding of retention rate after operation systems are changed
- Applicable to internal-control (corporate government application)
