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NTT HOME  >  NTT Group CSR  > GRI Index

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GRI Index

1. Strategy and Analysis

GRI (Global Reporting Initiative) Indicators Section in this report as shown in Contents Corresponding topics in this report Web coverage Page number in booklet version of report
1.1 Statement from the most senior decisionmaker of the organization (e.g., CEO, chair, or equivalent senior position) about the relevance of sustainability to the organization and its strategy. Message from the President Message from the President Available PP. 3-4
1.2 Description of key impacts, risks, and opportunities. CSR management Risk management Available P. 21

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2. Organizational Profile

GRI (Global Reporting Initiative) Indicators Section in this report as shown in Contents Corresponding topics in this report Web coverage Page number in booklet version of report
2.1 Name of the organization. About the NTT Group Overview of NTT (Holding Company) Available P. 6
2.2 Primary brands, products, and/or services. About the NTT Group Overview of Major Group Companies Available PP. 7-8
2.3 Operational structure of the organization, including main divisions, operating companies, subsidiaries, and joint ventures. About the NTT Group Overview of our Businesses Available PP. 5-8
Overview of Major Group Companies Available
2.4 Location of organization's headquarters. About the NTT Group Overview of NTT (Holding Company) Available P. 6
2.5 Number of countries where the organization operates, and names of countries with either major operations or that are specifically relevant to the sustainability issues covered in the report. About the NTT Group Overview of our Businesses Available PP. 5-8
Overview of Major Group Companies Available
2.6 Nature of ownership and legal form. About the NTT Group Overview of our Businesses Available PP. 5-6
2.7 Markets served (including geographic breakdown, sectors served, and types of customers/beneficiaries). About the NTT Group Overview of our Businesses Available PP. 5-6
2.8 Scale of the reporting organization. About the NTT Group Overview of NTT (Holding Company) Available P. 6
2.9 Significant changes during the reporting period regarding size, structure, or ownership. Communication between people and their communities Creating and Deploying Ubiquitous Broadband Services Available P. 27
Safe and secure communication Customer Satisfaction Initiatives Available P. 49
Team NTT communication Promoting Diversity Available P. 53
2.10 Awards received in the reporting period. Communication between people and their communities Creating and Deploying Ubiquitous Broadband Services Available P. 27
Safe and secure communication Customer Satisfaction Initiatives Available P. 49
Team NTT communication Close Up: Respect for Diversity and Citizenship Activities Available P. 52

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3. Report Parameters

GRI (Global Reporting Initiative) Indicators Section in this report as shown in Contents Corresponding topics in this report Web coverage Page number in booklet version of report

REPORT PROFILE

3.1 Reporting period (e.g., fiscal/calendar year) for information provided. Website Editorial Policy Website Editorial Policy Available P. 1
3.2 Date of most recent previous report (if any). Website Editorial Policy Website Editorial Policy Available P. 1
3.3 Reporting cycle (annual, biennial, etc.) Website Editorial Policy Website Editorial Policy Available P. 1
3.4 Contact point for questions regarding the report or its contents. Questionnaire Questionnaire Available Back cover

REPORT SCOPE AND BOUNDARY
3.5 Process for defining report content. Website Editorial Policy Website Editorial Policy Available PP. 1-2
Special feature Special feature: Establishment of the NTT Group CSR Priority Activities Available PP. 11-14
3.6 Boundary of the report. Website Editorial Policy Website Editorial Policy Available PP. 1-2
3.7 State any specific limitations on the scope or boundary of the report. Website Editorial Policy Website Editorial Policy Available PP. 1-2
3.8 Basis for reporting on joint ventures, subsidiaries, leased facilities, outsourced operations, and other entities that can significantly affect comparability from period to period and/or between organizations. – – – –
3.9 Data measurement techniques and the bases of calculations, including assumptions and techniques underlying estimations applied to the compilation of the Indicators and other information in the report. – – – –
3.10 Explanation of the effect of any re-statements of information provided in earlier reports, and the reasons for such re-statement (e.g., mergers/acquisitions, change of base years/periods, nature of business, measurement methods). – – – –
3.11 Significant changes from previous reporting periods in the scope, boundary, or measurement methods applied in the report. Website Editorial Policy Website Editorial Policy Available PP. 1-2

GRI CONTENT INDEX
3.12 Table identifying the location of the Standard Disclosures in the report. GRI Index – Available –

ASSURANCE
3.13 Policy and current practice with regard to seeking external assurance for the report. If not included in the assurance report accompanying the sustainability report, explain the scope and basis of any external assurance provided. Also explain the relationship between the reporting organization and the assurance provider(s). Third party opinion Third party opinion/Our response Available P. 58

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4. Governance, Commitments, and Engagement

GRI (Global Reporting Initiative) Indicators Section in this report as shown in Contents Corresponding topics in this report Web coverage Page number in booklet version of report

GOVERNANCE

4.1 Governance structure of the organization, including committees under the highest governance body responsible for specific tasks, such as setting strategy or organizational oversight. CSR management Corporate governance Available P. 19
4.2 Indicate whether the Chair of the highest governance body is also an executive officer (and, if so, their function within the organization's management and the reasons for this arrangement). CSR management Corporate governance Available P. 19
4.3 For organizations that have a unitary board structure, state the number of members of the highest governance body that are independent and/or non-executive members. CSR management Corporate governance Available P. 19
4.4 Mechanisms for shareholders and employees to provide recommendations or direction to the highest governance body. CSR management Corporate governance Available P. 19
4.5 Linkage between compensation for members of the highest governance body, senior managers, and executives (including departure arrangements), and the organization's performance (including social and environmental performance). – – – –
4.6 Processes in place for the highest governance body to ensure conflicts of interest are avoided. – – – –
4.7 Process for determining the qualifications and expertise of the members of the highest governance body for guiding the organization's strategy on economic, environmental, and social topics. CSR management Corporate governance Available P. 19
4.8 Internally developed statements of mission or values, codes of conduct, and principles relevant to economic, environmental, and social performance and the status of their implementation. CSR of the NTT Group The NTT Group CSR Charter Available P. 10
4.9 Procedures of the highest governance body for overseeing the organization's identification and management of economic, environmental, and social performance, including relevant risks and opportunities, and adherence or compliance with internationally agreed standards, codes of conduct, and principles. CSR of the NTT Group Principal Stakeholders Available PP. 9-18
CSR management CSR management structure Available
Special feature Special feature: Establishment of the NTT Group CSR Priority Activities Available
4.10 Processes for evaluating the highest governance body's own performance, particularly with respect to economic, environmental, and social performance. Special feature Special feature: Establishment of the NTT Group CSR Priority Activities Available PP. 11-18

COMMITMENTS TO EXTERNAL INITIATIVES
4.11 Explanation of whether and how the precautionary approach or principle is addressed by the organization. CSR management Risk management Available P. 21
4.12 Externally developed economic, environmental, and social charters, principles, or other initiatives to which the organization subscribes or endorses. CSR management Corporate governance Available P. 20
Human rights awareness Available P. 21
Communication between people and the global environment Efforts to Address Global Warming (Deploying energy-efficient office and communications equipment) Available P. 35
Efforts to Address Global Warming (Reducing society's environmental impact by offering ICT services) Available P. 36
4.13 Memberships in associations (such as industry associations) and/or national/international advocacy organizations in which the organization: Communication between people and the global environment Efforts to Address Global Warming (Reducing society's environmental impact by offering ICT services) Available P. 36

STAKEHOLDER ENGAGEMENT
4.14 List of stakeholder groups engaged by the organization. CSR of the NTT Group Principal Stakeholders Available P. 9
4.15 Basis for identification and selection of stakeholders with whom to engage. CSR Management Communicating with our shareholders and investors Available P. 23
Communication between people and their communities Close Up: Activities that Contribute to the Further Evolution of Ubiquitous Communications Available PP. 25-26
Creating and Deploying Ubiquitous Broadband Services Available PP. 27-28
Communication between people and the global environment Close Up: Waste Reduction and Mitigation of Global Warming Available PP. 29-30
Promoting Environmental Communication Available P. 42
Safe and secure communication Close Up: Ensuring Stable and Reliable Services as Critical Infrastructure Available PP. 43-44
Creating a Sound User Environment Available P. 47
Customer Satisfaction Initiatives Available P. 49
Team NTT communication Close Up: Respect for Diversity and Citizenship Activit Available PP. 51-57
Promoting Diversity Available
Supporting Work-Life Balance Available
Creating Safe and Healthy Workplaces Available
Supporting Fair Evaluation and Skills Development Available
Citizenship Activities Available
Third Party Opinion Third party opinion/Our response Available P. 58
4.16 Approaches to stakeholder engagement, including frequency of engagement by type and by stakeholder group. CSR Management Communicating with our shareholders and investors Available P.23
Communication between people and their communities Close Up: Activities that Contribute to the Further Evolution of Ubiquitous Communications Available PP. 25-26
Creating and Deploying Ubiquitous Broadband Services Available PP. 27-28
Communication between people and the global environment Close Up: Waste Reduction and Mitigation of Global Warming Available PP. 29-30
Promoting Environmental Communication Available P. 42
Safe and secure communication Close Up: Ensuring Stable and Reliable Services as Critical Infrastructure Available PP. 43-44
Creating a Sound User Environment Available P. 47
Customer Satisfaction Initiatives Available P. 49
Team NTT communication Close Up: Respect for Diversity and Citizenship Activit Available PP. 51-57
Promoting Diversity Available
Supporting Work-Life Balance Available
Creating Safe and Healthy Workplaces Available
Supporting Fair Evaluation and Skills Development Available
Citizenship Activities Available
Third Party Opinion Third party opinion/Our response Available P. 58
4.17 Key topics and concerns that have been raised through stakeholder engagement, and how the organization has responded to those key topics and concerns, including through its reporting. CSR Management Communicating with our shareholders and investors Available P.23
Communication between people and their communities Close Up: Activities that Contribute to the Further Evolution of Ubiquitous Communications Available PP. 25-26
Creating and Deploying Ubiquitous Broadband Services Available PP. 27-28
Communication between people and the global environment Close Up: Waste Reduction and Mitigation of Global Warming Available PP. 29-30
Promoting Environmental Communication Available P. 42
Safe and secure communication Close Up: Ensuring Stable and Reliable Services as Critical Infrastructure Available PP. 43-44
Creating a Sound User Environment Available P. 47
Customer Satisfaction Initiatives Available P. 49
Team NTT communication Close Up: Respect for Diversity and Citizenship Activit Available PP. 51-57
Promoting Diversity Available
Supporting Work-Life Balance Available
Creating Safe and Healthy Workplaces Available
Supporting Fair Evaluation and Skills Development Available
Citizenship Activities Available
Third Party Opinion Third party opinion/Our response Available P. 58

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5. Management Approach and Performance Indicators

GRI (Global Reporting Initiative) Indicators Section in this report as shown in Contents Corresponding topics in this report Web coverage Page number in booklet version of report

Economic

ECONOMIC PERFORMANCE

EC1 Direct economic value generated and distributed, including revenues, operating costs, employee compensation, donations and other community investments, retained earnings, and payments to capital providers and governments. – – – –
EC2 Financial implications and other risks and opportunities for the organization's activities due to climate change. Communication between people and the global environment Results and Assessments for Goals in Fiscal 2009 Available PP. 33-34
EC3 Coverage of the organization's defined benefit plan obligations. – – – –
EC4 Significant financial assistance received from government. – – – –

MARKET PRESENCE
EC5 Range of ratios of standard entry level wage compared to local minimum wage at significant locations of operation. – – – –
EC6 Policy, practices, and proportion of spending on locally-based suppliers at significant locations of operation. CSR Management Prospering with our business partners Available P. 24
EC7 Procedures for local hiring and proportion of senior management hired from the local community at locations of significant operation. – – – –

INDIRECT ECONOMIC IMPACTS
EC8 Development and impact of infrastructure investments and services provided primarily for public benefit through commercial, inkind, or pro bono engagement. Communication between people and their communities Creating and Deploying Ubiquitous Broadband Services Available P. 27
EC9 Understanding and describing significant indirect economic impacts, including the extent of impacts. – – – –

Environmental

MATERIALS

EN1 Materials used by weight or volume. Communication between people and the global environment Environmental Impacts Overview Available P. 32
Results and Assessments for Goals in Fiscal 2009 Available P. 33-34
Using Resources Effectively Available P. 39
EN2 Percentage of materials used that are recycled input materials. Communication between people and the global environment Environmental Impacts Overview Available P. 32
Results and Assessments for Goals in Fiscal 2009 Available P. 33-34
Using Resources Effectively Available P. 39

ENERGY
EN3 Direct energy consumption by primary energy source. Communication between people and the global environment Environmental Impacts Overview Available P. 32
EN4 Indirect energy consumption by primary source. Communication between people and the global environment Environmental Impacts Overview Available P. 32
EN5 Energy saved due to conservation and efficiency improvements. Communication between people and the global environment Results and Assessments for Goals in Fiscal 2009 Available P. 33-34
Efforts to Address Global Warming (Reducing CO2 emissions from business operations) Available P. 35
Efforts to Address Global Warming (Reducing society's environmental impact by offering ICT services) Available P. 36
Efforts to Address Global Warming (Providing solutions, services, and products that help customers reduce CO2 emissions) Available P. 37
EN6 Initiatives to provide energy-efficient or renewable energy based products and services, and reductions in energy requirements as a result of these initiatives. Communication between people and the global environment Efforts to Address Global Warming (Reducing CO2 emissions from business operations) Available P. 35
Efforts to Address Global Warming (Reducing society's environmental impact by offering ICT services) Available P. 36
Efforts to Address Global Warming (Providing solutions, services, and products that help customers reduce CO2 emissions) Available P. 37
Environmental Data Available –
EN7 Initiatives to reduce indirect energy consumption and reductions achieved. Communication between people and the global environment Efforts to Address Global Warming (Reducing CO2 emissions from business operations) Available P. 35
Efforts to Address Global Warming (Reducing society's environmental impact by offering ICT services) Available P. 36
Efforts to Address Global Warming (Providing solutions, services, and products that help customers reduce CO2 emissions) Available P. 37

WATER
EN8 Total water withdrawal by source. Communication between people and the global environment Environmental Impacts Overview Available P. 32
EN9 Water sources significantly affected by withdrawal of water. – – – –
EN10 Percentage and total volume of water recycled and reused. – – – –

BIODIVERSITY
EN11 Location and size of land owned, leased, managed in, or adjacent to, protected areas and areas of high biodiversity value outside protected areas. Communication between people and the global environment Conserving Nature and Local Living Environments Available P. 38
EN12 Description of significant impacts of activities, products, and services on biodiversity in protected areas and areas of high biodiversity value outside protected areas. Communication between people and the global environment Conserving Nature and Local Living Environments Available P. 38
EN13 Habitats protected or restored. Communication between people and the global environment Conserving Nature and Local Living Environments Available P. 38
EN14 Strategies, current actions, and future plans for managing impacts on biodiversity. Communication between people and the global environment Conserving Nature and Local Living Environments Available P. 38
EN15 Number of IUCN Red List species and national conservation list species with habitats in areas affected by operations, by level of extinction risk. – – – –

EMISSIONS, EFFLUENTS, AND WASTE
EN16 Total direct and indirect greenhouse gas emissions by weight. Communication between people and the global environment Environmental Impacts Overview Available P. 32
Results and Assessments for Goals in Fiscal 2009 Available PP. 33-34
EN17 Other relevant indirect greenhouse gas emissions by weight. Communication between people and the global environment Environmental Data Available –
EN18 Initiatives to reduce greenhouse gas emissions and reductions achieved. Communication between people and the global environment Close Up: Waste Reduction and Mitigation of Global Warming Available P. 29-30
Environmental Impacts Overview Available P. 32
Results and Assessments for Goals in Fiscal 2009 Available PP. 33-34
Efforts to Address Global Warming (Reducing CO2 emissions from business operations) Available P. 35
Efforts to Address Global Warming (Reducing society's environmental impact by offering ICT services) Available P. 36
Efforts to Address Global Warming (Providing solutions, services, and products that help customers reduce CO2 emissions) Available P. 37
Environmental Technology Development Available P. 41
EN19 Emissions of ozone-depleting substances by weight. Communication between people and the global environment Environmental Data Available –
EN20 NO, SO, and other significant air emissions by type and weight. – – – –
EN21 Total water discharge by quality and destination. – – – –
EN22 Total weight of waste by type and disposal method. Communication between people and the global environment Environmental Impacts Overview Available P. 32
Environmental Data Available –
Using Resources Effectively (Reducing waste and promoting reuse and recycling within NTT) Available P. 39
Using Resources Effectively (Helping customers to reduce, reuse, and recycle) Available P. 40
EN23 Total number and volume of significant spills. – – – –
EN24 Weight of transported, imported, exported, or treated waste deemed hazardous under the terms of the Basel Convention Annex I, II, III, and VIII, and percentage of transported waste shipped internationally. – – – –
EN25 Identity, size, protected status, and biodiversity value of water bodies and related habitats significantly affected by the reporting organization's discharges of water and runoff. – – – –

PRODUCTS AND SERVICES
EN26 Initiatives to mitigate environmental impacts of products and services, and extent of impact mitigation. Communication between people and the global environment Close Up: Waste Reduction and Mitigation of Global Warming Available P. 29-30
Results and Assessments for Goals in Fiscal 2009 Available PP. 33-34
Efforts to Address Global Warming (Reducing society's environmental impact by offering ICT services) Available P. 36
Using Resources Effectively (Helping customers to reduce, reuse, and recycle) Available P. 40
EN27 Percentage of products sold and their packaging materials that are reclaimed by category. Communication between people and the global environment Environmental Impacts Overview Available P. 32
Using Resources Effectively (Reducing waste and promoting reuse and recycling within NTT) Available P. 39
Using Resources Effectively (Helping customers to reduce, reuse, and recycle) Available P. 40

COMPLIANCE
EN28 Monetary value of significant fines and total number of non-monetary sanctions for noncompliance with environmental laws and regulations. – – – –

TRANSPORT
EN29 Significant environmental impacts of transporting products and other goods and materials used for the organization's operations, and transporting members of the workforce. Communication between people and the global environment Environmental Impacts Overview Available P. 32
Efforts to Address Global Warming (Reducing CO2 emissions from business operations) Available P. 35

OVERALL
EN30 Total environmental protection expenditures and investments by type. Communication between people and the global environment Results and Assessments for Goals in Fiscal 2009 (Environmental accounting) Available PP. 33-34

Society

Labor Practices and Decent Work

EMPLOYMENT
LA1 Total workforce by employment type, employment contract, and region. – – – –
LA2 Total number and rate of employee turnover by age group, gender, and region. – – – –
LA3 Benefits provided to full-time employees that are not provided to temporary or part-time employees, by major operations. – – – –
LABOR/MANAGEMENT RELATIONS
LA4 Percentage of employees covered by collective bargaining agreements. – – – –
LA5 Minimum notice period(s) regarding operational changes, including whether it is specified in collective agreements. – – – –
OCCUPATIONAL HEALTH AND SAFETY
LA6 Percentage of total workforce represented in formal joint management worker health and safety committees that help monitor and advise on occupational health and safety programs. – – – –
LA7 Rates of injury, occupational diseases, lost days, and absenteeism, and number of workrelated fatalities by region. – – – –
LA8 Education, training, counseling, prevention, and risk-control programs in place to assist workforce members, their families, or community members regarding serious diseases. CSR management Risk management Available P.21
Team NTT communication Creating Safe and Healthy Workplaces (Promoting occupational safety and health) Available P. 55
LA9 Health and safety topics covered in formal agreements with trade unions. Team NTT communication Creating Safe and Healthy Workplaces (Promoting occupational safety and health) Available P. 55
TRAINING AND EDUCATION
LA10 Average hours of training per year per employee by employee category. – – – –
LA11 Programs for skills management and lifelong learning that support the continued employability of employees and assist them in managing career endings. Team NTT communication Supporting Fair Evaluation and Skills Development Available P. 56
LA12 Percentage of employees receiving regular performance and career development reviews. – – – –
DIVERSITY AND EQUAL OPPORTUNITY
LA13 Composition of governance bodies and breakdown of employees per category according to gender, age group, minority group membership, and other indicators of diversity. Team NTT communication Promoting Diversity Available P. 53
LA14 Ratio of basic salary of men to women by employee category. Team NTT communication Promoting Diversity Available P. 53

Human Rights
INVESTMENT AND PROCUREMENT PRACTICES
HR1 Percentage and total number of significant investment agreements that include human rights clauses or that have undergone human rights screening. – – – –
HR2 Percentage of significant suppliers and contractors that have undergone screening on human rights and actions taken. – – – –
HR3 Total hours of employee training on policies and procedures concerning aspects of human rights that are relevant to operations, including the percentage of employees trained. – – – –
NON-DISCRIMINATION
HR4 Total number of incidents of discrimination and actions taken. – – – –
FREEDOM OF ASSOCIATION AND COLLECTIVE BARGAINING
HR5 Operations identified in which the right to exercise freedom of association and collective bargaining may be at significant risk, and actions taken to support these rights. – – – –
CHILD LABOR
HR6 Operations identified as having significant risk for incidents of child labor, and measures taken to contribute to the elimination of child labor. – – – –
FORCED AND COMPULSORY LABOR
HR7 Operations identified as having significant risk for incidents of forced or compulsory labor, and measures to contribute to the elimination of forced or compulsory labor. – – – –
SECURITY PRACTICES
HR8 Percentage of security personnel trained in the organization's policies or procedures concerning aspects of human rights that are relevant to operations. – – – –
INDIGENOUS RIGHTS
HR9 Total number of incidents of violations involving rights of indigenous people and actions taken. – – – –

Society
COMMUNITY
SO1 Nature, scope, and effectiveness of any programs and practices that assess and manage the impacts of operations on communities, including entering, operating, and exiting. – – – –
CORRUPTION
SO2 Percentage and total number of business units analyzed for risks related to corruption. – – – –
SO3 Percentage of employees trained in organization's anti-corruption policies and procedures. CSR management Compliance Available P. 20
SO4 Actions taken in response to incidents of corruption. – – – –
PUBLIC POLICY
SO5 Public policy positions and participation in public policy development and lobbying. Communication between people and the global environment Efforts to Address Global Warming (Reducing society's environmental impact by offering ICT services) Available P. 36
Safe and secure communication Creating a Sound User Environment (Promoting safe and secure ICT use and user etiquette) Available P. 47
Creating a Sound User Environment (Providing services to ensure child safety) Available P. 48
SO6 Total value of financial and in-kind contributions to political parties, politicians, and related institutions by country. – – – –
ANTI-COMPETITIVE BEHAVIOR
SO7 Total number of legal actions for anticompetitive behavior, anti-trust, and monopoly practices and their outcomes. Safe and secure communication Customer Satisfaction Initiatives Available P .49
COMPLIANCE
SO8 Monetary value of significant fines and total number of non-monetary sanctions for noncompliance with laws and regulations. – – – –

Product Responsibility
CUSTOMER HEALTH AND SAFETY
PR1 Life cycle stages in which health and safety impacts of products and services are assessed for improvement, and percentage of significant products and services categories subject to such procedures. Safe and secure communication Customer Satisfaction Initiatives Available P .49
PR2 Total number of incidents of non-compliance with regulations and voluntary codes concerning health and safety impacts of products and services during their life cycle, by type of outcomes. – – – –

PRODUCT AND SERVICE LABELING
PR3 Type of product and service information required by procedures, and percentage of significant products and services subject to such information requirements. – – – –
PR4 Total number of incidents of non-compliance with regulations and voluntary codes concerning product and service information and labeling, by type of outcomes. – – – –
PR5 Practices related to customer satisfaction, including results of surveys measuring customer satisfaction. Safe and secure communication Customer Satisfaction Initiatives Available P .49
MARKETING COMMUNICATIONS
PR6 Programs for adherence to laws, standards, and voluntary codes related to marketing communications, including advertising, promotion, and sponsorship. – – – –
PR7 Total number of incidents of non-compliance with regulations and voluntary codes concerning marketing communications, including advertising, promotion, and sponsorship by type of outcomes. – – – –
CUSTOMER PRIVACY
PR8 Total number of substantiated complaints regarding breaches of customer privacy and losses of customer data. – – – –
COMPLIANCE
PR9 Monetary value of significant fines for noncompliance with laws and regulations concerning the provision and use of products and services. – – – –

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