Billing statements, product information guides, and user manuals printed in braille
NTT East and NTT West send a braille printout of statements of telephone charges and prior notices of bank transfers to those with visual impairments who request information in braille. A braille version of Hello Information, which provides information for customers, is also sent together with billing statements.
NTT DOCOMO not only sends a breakdown of charges in braille, but also provides user manuals for the Raku-Raku PHONE series in both braille and voice (CD) format.
Hello, the pamphlet sent with billing statements, and its braille version
User manuals in braille and audio CD versions
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Free public release of site for checking web accessibility
In August 2008, NTT DATA launched HAREL, a free web site for evaluating the accessibility of a given web page to the elderly and those with disabilities. HAREL checks approximately 130 items and displays the resulting evaluation as a score.
Accessibility can be checked simply by entering the URL of the web page, and areas that should be improved are also displayed, making it easy for web page developers to improve accessibility.
HAREL score display screen
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Fostering greater employee awareness of universal design in web pages
Each month, NTT Cyber Solutions Laboratories' Universal IT Design Center utilizes a system for vetting the universal design of websites to check compliance of the top pages of the official websites of the approximately 300 NTT Group companies. In fiscal 2009, rankings were announced in an effort to raise awareness about universal web design among employees of the NTT Group.
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DOCOMO Hearty Plaza Umeda established
In February 2009, NTT DOCOMO opened Hearty Plaza Umeda in Osaka City (Umeda), an outlet offering facilities and services based on universal design concepts. This is the second DOCOMO Hearty Plaza in Japan after the Hearty Plaza store in Marunouchi, Tokyo.
Features include flat floors and corridors, guidelines printed on the floor to guide customers from the entrance to the counter or toilet, and spacious toilets and other areas that can be easily accessed by those in wheelchairs. Consideration has also been given to the service side, with the provision of sign language support staff and reception by service assistants, and the picking up and seeing off customers at the station closest to the store, etc.
Sign language support
Spacious toilets
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Raku-Raku PHONE support for audiobook delivery service
The Japan Braille Library delivers audiobook voice data for PCs via the Internet to those with visual impairments through a service called Biblio-Net. Since August 2008, NTT DOCOMO has been providing this content as an i-mode service for use on Raku-Raku PHONE V and Raku-Raku PHONE PREMIUM handsets. In recognition of this initiative, it was presented with a certificate of appreciation by the Japan Braille Library in November 2008.
Certificate of appreciation
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