Ensuring Stable and Reliable Services as Critical Infrastructure
Disaster preparedness and support
- Measures to improve communications network reliability
- Securing critical communications
- Prompt restoration of communications services
- A system to support prompt decision making in times of emergency
- Local disaster response information delivered via large-screen displays
- Supporting business continuity in times of disaster
Initiatives to maintain and improve information security
- Launch of occrue, a convenient information leakage prevention solution
- Developing technology to rigorously test for personal information leaks in e-commerce etc.
- eLWISE Card awarded CC certification
- Tighter management of customer information
- Improving security
- Security through infrared sensing
Promoting safe and secure ICT use and user etiquette
- Dream Kids summer holiday events where children can have fun learning about communications systems
- .com KIDs: developing children's knowledge and judgment powers
- e-Net Caravan protects children from trouble
- Internet Safety Workshops for elementary and middle school students
- Mobile Phone Safety Program classes attended by approximately 1.49 million students
- Stronger prevention of fraudulent contracts
Providing services to ensure child safety
- Unified NTT Group child safety framework launched
- ICT system developed to monitor the safety and security of students commuting on school buses
- KIDs PASS student monitoring system utilizing smart cards
- FairCast Child Safety Communication Network
- Change in application process for Access Restriction Service (filtering service)
Pursuing customer satisfaction and providing a framework for quality management
- Customer satisfaction surveys to improve service quality
- Support center earns latest standard of international certification for quality
- Establishment of quality management framework
- Aiming for accurate and transparent advertising
- Best Mature Shared Services Organization Award 2008
Promotion of universal design
- Billing statements, product information guides, and user manuals printed in braille
- Free public release of site for checking web accessibility
- Fostering greater employee awareness of universal design in web pages
- DOCOMO Hearty Plaza Umeda established
- Raku-Raku PHONE support for audiobook delivery service
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