In addition to enhancing employee performance, the NTT Group is keenly aware of its responsibility to build employee competency and support career development, and it spurs employee motivation through fair job performance evaluation and active support for employees to develop their abilities.
Boosting employee motivation and satisfaction with the evaluation process
The NTT Group operates personnel management and pay systems that raise employee motivation by focusing on performance. This performance-based pay system requires accurate evaluation of the goals that employees set themselves, and their success in meeting those goals.
Our performance evaluations accordingly utilize Challenges Worksheets as tools for employees to set their workplace goals and review their performance, and to promote employee-manager communication. For managers, we use a 360 degree feedback process based on observations by supervisors, peers, and subordinates, and provide training for evaluators to foster employee satisfaction with the performance evaluation process, boost motivation, and help employees develop their abilities.
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In-house recruitment program and training opportunities for employees eager to learn and grow
In addition to refining our performance-based pay system, we strive to motivate our employees and encourage them to show initiative, purpose, and self-discipline in fulfilling their duties by providing strong support for their efforts to develop their abilities.
In addition to field-specific group training, we provide many other training opportunities including e-learning materials, distance learning courses, in-house certification of skill levels, and support for earning qualifications. In order to provide ambitious employees with the opportunity to seek new challenges, we also run inhouse recruitment programs such as the NTT Group Job Challenge and NTT Group Venture programs.
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Responding to employee ambitions through various company programs
We make in-house recruitment information available via the NTT intranet and distribute brochures for distance learning courses within the NTT Group. Employees who are on leave can take distance learning courses from home to help them make a smooth return to work.
NTT Group Job Challenge screenshot
NTT Group Venture screenshot
Brochure featuring distance learning courses
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Program for non-permanent personnel to become full company employees
The NTT West Group operates an employment program that enables exceptionally skilled non-permanent personnel engaged in call centers and other customer service operations to become full employees. In fiscal 2009, 210 employees became full employees under the program.
*Participating companies:
NTT MARKETING ACT, all IT-MATE companies, all HOMETECHNO companies
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Global OJT Nurturing employees capable of performing on the world stage
NTT DOCOMO's Global OJT program develops employees capable of performing at the global level by sending personnel to work in overseas companies. In fiscal 2009, the Global OJT program sent six employees for roughly sixmonth terms to companies in the U.S.A., Spain, China, and elsewhere.
The Global OJT program
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