GRI (Global Reporting Initiative) Indicators		ISO26000 Clauses	Section in this report as shown in Contents	Corresponding topics in this report	Web coverage	Page number in booklet version of report
1.1	Statement from the most senior decisionmaker of the organization (e.g., CEO, chair, or equivalent senior position) about the relevance of sustainability to the organization and its strategy.	6.2	Message from the President	Message from the President	Available	PP. 5-6
1.2	Description of key impacts, risks, and opportunities.	6.2	CSR management	Risk management	–	P. 32

GRI (Global Reporting Initiative) Indicators		ISO26000 Clauses	Section in this report as shown in Contents	Corresponding topics in this report	Web coverage	Page number in booklet version of report
2.1	Name of the organization.	–	About NTT Corporation	NTT Facts	Available	P. 3
2.2	Primary brands, products, and/or services.	–	About the NTT Group	NTT Facts	Available	–
2.3	Operational structure of the organization, including main divisions, operating companies, subsidiaries, and joint ventures.	6.2	About NTT Corporation	NTT Facts	Available	P. 3
2.4	Location of organization's headquarters.	–	About NTT Corporation	NTT Facts	Available	P. 3
2.5	Number of countries where the organization operates, and names of countries with either major operations or that are specifically relevant to the sustainability issues covered in the report.	–	–	–	–	–
2.6	Nature of ownership and legal form.	–	About NTT Corporation	NTT Facts	Available	P. 3
2.7	Markets served (including geographic breakdown, sectors served, and types of customers / beneficiaries).	–	About NTT Corporation	NTT Facts	Available	P. 3
2.8	Scale of the reporting organization.	–	About NTT Corporation	NTT Facts	Available	P. 3
2.9	Significant changes during the reporting period regarding size, structure, or ownership.	–	–	–	–	–
2.10	Awards received in the reporting period.	–	–	–	–	–

GRI (Global Reporting Initiative) Indicators		ISO26000 Clauses	Section in this report as shown in Contents	Corresponding topics in this report	Web coverage	Page number in booklet version of report
REPORT PROFILE
3.1	Reporting period (e.g., fiscal / calendar year) for information provided.	–	Website Editorial Policy	Website Editorial Policy	Available	PP. 1-2
3.2	Date of most recent previous report (if any).	–	Website Editorial Policy	Website Editorial Policy	Available	PP. 1-2
3.3	Reporting cycle (annual, biennial, etc.)	–	Website Editorial Policy	Website Editorial Policy	Available	PP. 1-2
3.4	Contact point for questions regarding the report or its contents.	–	Questionnaire	Questionnaire	Available	–
REPORT SCOPE AND BOUNDARY
3.5	Process for defining report content.	–	Formulating the NTT Group CSR Priority Activities: Eight Priority Activities	Formulating the NTT Group CSR Priority Activities: Eight Priority Activities	Available	PP. 9-10
3.6	Boundary of the report.	–	Website Editorial Policy	Website Editorial Policy	Available	PP. 1-2
3.7	State any specific limitations on the scope or boundary of the report.	–	Website Editorial Policy	Website Editorial Policy	Available	PP. 1-2
3.8	Basis for reporting on joint ventures, subsidiaries, leased facilities, outsourced operations, and other entities that can significantly affect comparability from period to period and / or between organizations.	–	–	–	–	–
3.9	Data measurement techniques and the bases of calculations, including assumptions and techniques underlying estimations applied to the compilation of the Indicators and other information in the report.	–	Communication between people and the global environment	Environmental management	–	P. 53 P. 63
3.10	Explanation of the effect of any re-statements of information provided in earlier reports, and the reasons for such re-statement (e.g., mergers / acquisitions, change of base years / periods, nature of business, measurement methods).	–	–	–	–	–
3.11	Significant changes from previous reporting periods in the scope, boundary, or measurement methods applied in the report.	–	Website Editorial Policy	Website Editorial Policy	Available	PP. 1-2
GRI CONTENT INDEX
3.12	Table identifying the location of the Standard Disclosures in the report.	–	GRI Index	GRI Index	Available	–
ASSURANCE
3.13	Policy and current practice with regard to seeking external assurance for the report. If not included in the assurance report accompanying the sustainability report, explain the scope and basis of any external assurance provided. Also explain the relationship between the reporting organization and the assurance provider(s).	7.5.3	Third party opinion	Third party opinion	–	P. 106

GRI (Global Reporting Initiative) Indicators		ISO26000 Clauses	Section in this report as shown in Contents	Corresponding topics in this report	Web coverage	Page number in booklet version of report
GOVERNANCE
4.1	Governance structure of the organization, including committees under the highest governance body responsible for specific tasks, such as setting strategy or organizational oversight.	6.2	CSR management	Corporate governance	–	P. 31
4.2	Indicate whether the Chair of the highest governance body is also an executive officer (and, if so, their function within the organization's management and the reasons for this arrangement).	6.2	CSR management	Corporate governance	–	P. 31
4.3	For organizations that have a unitary board structure, state the number of members of the highest governance body that are independent and / or non-executive members.	6.2	CSR management	Corporate governance	–	P. 31
4.4	Mechanisms for shareholders and employees to provide recommendations or direction to the highest governance body.	6.2	CSR management	Corporate governance	–	P. 31
4.5	Linkage between compensation for members of the highest governance body, senior managers, and executives (including departure arrangements), and the organization's performance (including social and environmental performance).	6.2	–	–	–	–
4.6	Processes in place for the highest governance body to ensure conflicts of interest are avoided.	6.2	–	–	–	–
4.7	Process for determining the qualifications and expertise of the members of the highest governance body for guiding the organization's strategy on economic, environmental, and social topics.	6.2	CSR management	Corporate governance	–	P. 31
4.8	Internally developed statements of mission or values, codes of conduct, and principles relevant to economic, environmental, and social performance and the status of their implementation.	6.2	NTT Group CSR	The NTT Group CSR Charter	Available	P. 7
4.8		6.2	CSR management	Progress of CSR Priority Activities	Available	PP. 9-10
4.9	Procedures of the highest governance body for overseeing the organization's identification and management of economic, environmental, and social performance, including relevant risks and opportunities, and adherence or compliance with internationally agreed standards, codes of conduct, and principles.	6.2	NTT Group CSR	Principal Stakeholders	Available	–
			CSR management	Corporate governance	–	P. 31
			Formulating the NTT Group CSR Priority Activities: Eight Priority Activities	Formulating the NTT Group CSR Priority Activities: Eight Priority Activities	Available	PP. 9-10
4.10	Processes for evaluating the highest governance body's own performance, particularly with respect to economic, environmental, and social performance.	6.2	Formulating the NTT Group CSR Priority Activities: Eight Priority Activities	Formulating the NTT Group CSR Priority Activities: Eight Priority Activities	Available	PP. 9-10
COMMITMENTS TO EXTERNAL INITIATIVES
4.11	Explanation of whether and how the precautionary approach or principle is addressed by the organization.	6.2	CSR management	CSR management structure	Available	P. 8
4.11		6.2	CSR management	Risk management system	–	P. 32
4.12	Externally developed economic, environmental, and social charters, principles, or other initiatives to which the organization subscribes or endorses.	6.2	CSR management	Human rights awareness	–	P. 33
			CSR management	CSR management structure	–	P. 8
			Communication between people and the global environment	Creating a low carbon society	–	P. 59
4.13	Memberships in associations (such as industry associations) and / or national / international advocacy organizations in which the organization:	6.2	Communication between people and the global environment	Creating a low carbon society	–	P. 59
STAKEHOLDER ENGAGEMENT
4.14	List of stakeholder groups engaged by the organization.	6.2	NTT Group CSR	Principal Stakeholders	Available	–
4.15	Basis for identification and selection of stakeholders with whom to engage.	6.2	CSR Management	Communicating with our shareholders and investors	–	P. 36
			CSR Management	Prospering with our business partners	–	P. 34
			Communication between people and their communities	Initiatives aimed at providing ubiquitous communications	–	PP. 38-44
				Initiatives to promote participation in society	–	PP. 45-46
				Involvement and cooperation in public policy	–	P. 47
			Communication between people and the global environment	Environmental management	–	P. 49-50
				Creating a low carbon society	–	P. 62
				Implementing closed loop recycling	–	PP. 63-64
				Conserving biodiversity	–	P. 69
			Safe and secure communication	Ensuring information security	–	P. 82
				Creating a sound user environment	–	P. 84
				Customer satisfaction initiatives	–	PP. 86-87
			Team NTT communication	Promoting respect for diversity and equal opportunity	–	PP. 92-97
				Creating safe and healthy workplaces	–	PP. 98-101
				Citizenship activities	–	PP. 102-105
4.16	Approaches to stakeholder engagement, including frequency of engagement by type and by stakeholder group.	6.2	CSR Management	Communicating with our shareholders and investors	–	P. 36
			CSR Management	Prospering with our business partners	–	P. 34
			Communication between people and the global environment	Creating a low carbon society	–	P. 62
			Communication between people and the global environment	Conserving biodiversity	–	P. 69
			Safe and secure communication	Creating a sound user environment	–	PP. 84-85
			Safe and secure communication	Customer satisfaction initiatives	–	PP. 86-90
			Team NTT communication	Promoting respect for diversity and equal opportunity	–	PP. 92-97
				Creating safe and healthy workplaces	–	P. 98
				Citizenship activities	–	PP. 102-103
			Third Party Opinion	Third party opinion	–	P. 106
4.17	Key topics and concerns that have been raised through stakeholder engagement, and how the organization has responded to those key topics and concerns, including through its reporting.	6.2	CSR Management	Communicating with our shareholders and investors	–	P. 36
			CSR Management	Prospering with our business partners	–	P. 34
			Communication between people and the global environment	Creating a low carbon society	–	P. 62
				Implementing closed loop recycling	–	P. 63
				Conserving biodiversity	–	P. 69
			Safe and secure communication	Creating a sound user environment	–	PP. 84-85
			Safe and secure communication	Customer satisfaction initiatives	–	PP. 86-90
			Team NTT communication	Promoting respect for diversity and equal opportunity	–	PP. 92-97
				Creating safe and healthy workplaces	–	P. 98
				Citizenship activities	–	PP. 102-103
			Third Party Opinion	Third party opinion	–	P. 106

GRI (Global Reporting Initiative) Indicators		ISO26000 Clauses	Section in this report as shown in Contents	Corresponding topics in this report	Web coverage	Page number in booklet version of report
Economic
ECONOMIC PERFORMANCE
EC1	Direct economic value generated and distributed, including revenues, operating costs, employee compensation, donations and other community investments, retained earnings, and payments to capital providers and governments.	6.8 6.8.3 6.8.7 6.8.9	–	–	–	–
EC2	Financial implications and other risks and opportunities for the organization's activities due to climate change.	6.5.5	–	–	–	–
EC3	Coverage of the organization's defined benefit plan obligations.	–	–	–	–	–
EC4	Significant financial assistance received from government.	–	–	–	–	–
MARKET PRESENCE
EC5	Range of ratios of standard entry level wage by gender compared to local minimum wage at significant locations of operation.	6.4.4 6.8	–	–	–	–
EC6	Policy, practices, and proportion of spending on locally-based suppliers at significant locations of operation.	6.6.6 6.8 6.8.5 6.8.7	CSR Management	Prospering with our business partners	–	P. 34
EC7	Procedures for local hiring and proportion of senior management hired from the local community at locations of significant operation.	6.8 6.8.5 6.8.7	–	–	–	–
INDIRECT ECONOMIC IMPACTS
EC8	Development and impact of infrastructure investments and services provided primarily for public benefit through commercial, inkind, or pro bono engagement.	6.3.9 6.8 6.8.3 6.8.4 6.8.5 6.8.6 6.8.7 6.8.9	Communication between people and their communities	Initiatives aimed at providing ubiquitous communications	–	PP. 38-44
EC9	Understanding and describing significant indirect economic impacts, including the extent of impacts.	6.3.9 6.6.6 6.6.7 6.7.8 6.8 6.8.5 6.8.6 6.8.7 6.8.9	–	–	–	–
Environmental
MATERIALS
EN1	Materials used by weight or volume.	6.5 6.5.4	Communication between people and the global environment	Environmental impacts overview	–	P. 51
				Implementing closed loop recycling	–	P. 63
				Environmental data	–	PP. 70-71
EN2	Percentage of materials used that are recycled input materials.	6.5 6.5.4	Communication between people and the global environment	Environmental impacts overview	–	P. 51
				Creating a low carbon society	–	P. 62
				Implementing closed loop recycling	–	P. 63
				Environmental data	–	PP. 70-71
ENERGY
EN3	Direct energy consumption by primary energy source.	6.5 6.5.4	Communication between people and the global environment	Environmental impacts overview	–	P. 51
EN4	Indirect energy consumption by primary source.	6.5 6.5.4	Communication between people and the global environment	Environmental impacts overview	–	P. 51
EN5	Energy saved due to conservation and efficiency improvements.	6.5 6.5.4	Communication between people and the global environment	Fiscal 2011 targets, results, and assessments	–	–
EN5		6.5 6.5.4	Communication between people and the global environment	Creating a low carbon society	–	P. 62
EN6	Initiatives to provide energy-efficient or renewable energy based products and services, and reductions in energy requirements as a result of these initiatives.	6.5 6.5.4	Communication between people and the global environment	Creating a low carbon society	–	P. 58 P. 62
EN6		6.5 6.5.4	Communication between people and the global environment	Environmental data	–	PP. 70-71
EN7	Initiatives to reduce indirect energy consumption and reductions achieved.	6.5 6.5.4	Communication between people and the global environment	Creating a low carbon society	–	P. 58 P. 62
WATER
EN8	Total water withdrawal by source.	6.5 6.5.4	Communication between people and the global environment	Environmental impacts overview	–	P. 51
EN9	Water sources significantly affected by withdrawal of water.	6.5 6.5.4	–	–	–	–
EN10	Percentage and total volume of water recycled and reused.	6.5 6.5.4	–	–	–	–
BIODIVERSITY
EN11	Location and size of land owned, leased, managed in, or adjacent to, protected areas and areas of high biodiversity value outside protected areas.	6.5 6.5.6	–	–	–	–
EN12	Description of significant impacts of activities, products, and services on biodiversity in protected areas and areas of high biodiversity value outside protected areas.	6.5 6.5.6	Communication between people and the global environment	Conserving biodiversity	–	PP. 66-67
EN13	Habitats protected or restored.	6.5 6.5.6	Communication between people and the global environment	Conserving biodiversity	–	PP. 66-67
EN14	Strategies, current actions, and future plans for managing impacts on biodiversity.	6.5 6.5.6	Communication between people and the global environment	Conserving biodiversity	–	–
EN15	Number of IUCN Red List species and national conservation list species with habitats in areas affected by operations, by level of extinction risk.	6.5 6.5.6	–	–	–	–
EMISSIONS, EFFLUENTS, AND WASTE
EN16	Total direct and indirect greenhouse gas emissions by weight.	6.5 6.5.5	Communication between people and the global environment	Environmental impacts overview	–	P. 51
EN16		6.5 6.5.5	Communication between people and the global environment	Creating a low carbon society	–	P. 62
EN17	Other relevant indirect greenhouse gas emissions by weight.	6.5 6.5.5	Communication between people and the global environment	Environmental data	–	PP. 70-71
EN18	Initiatives to reduce greenhouse gas emissions and reductions achieved.	6.5 6.5.5	Communication between people and the global environment	Environmental impacts overview	–	P. 51
EN18		6.5 6.5.5	Communication between people and the global environment	Creating a low carbon society	–	P. 58 P. 59 P. 62
EN19	Emissions of ozone-depleting substances by weight.	6.5 6.5.3	Communication between people and the global environment	Environmental data	–	PP. 70-71
EN20	NO, SO, and other significant air emissions by type and weight.	6.5 6.5.3	–	–	–	–
EN21	Total water discharge by quality and destination.	6.5 6.5.3	–	–	–	–
EN22	Total weight of waste by type and disposal method.	6.5 6.5.3	Communication between people and the global environment	Environmental impacts overview	–	P. 51
				Environmental data	–	PP. 70-71
				Implementing closed loop recycling	–	P. 63
EN23	Total number and volume of significant spills.	6.5 6.5.3	–	–	–	–
EN24	Weight of transported, imported, exported, or treated waste deemed hazardous under the terms of the Basel Convention Annex I, II, III, and VIII, and percentage of transported waste shipped internationally.	6.5 6.5.3	–	–	–	–
EN25	Identity, size, protected status, and biodiversity value of water bodies and related habitats significantly affected by the reporting organization's discharges of water and runoff.	6.5 6.5.4 6.5.6	–	–	–	–
PRODUCTS AND SERVICES
EN26	Initiatives to mitigate environmental impacts of products and services, and extent of impact mitigation.	6.5 6.5.4 6.6.6 6.7.5	Communication between people and the global environment	Creating a low carbon society	–	P. 58 P. 62
EN26		6.5 6.5.4 6.6.6 6.7.5	Communication between people and the global environment	Implementing closed loop recycling	–	P. 63
EN27	Percentage of products sold and their packaging materials that are reclaimed by category.	6.5 6.5.4 6.7.5	Communication between people and the global environment	Environmental impacts overview	–	P. 51
EN27		6.5 6.5.4 6.7.5	Communication between people and the global environment	Implementing closed loop recycling	–	PP. 63-65
COMPLIANCE
EN28	Monetary value of significant fines and total number of non-monetary sanctions for noncompliance with environmental laws and regulations.	6.5	–	–	–	–
TRANSPORT
EN29	Significant environmental impacts of transporting products and other goods and materials used for the organization's operations, and transporting members of the workforce.	6.5 6.5.4 6.6.6	Communication between people and the global environment	Environmental impacts overview	–	P. 51
EN29		6.5 6.5.4 6.6.6	Communication between people and the global environment	Creating a low carbon society	–	P. 62
OVERALL
EN30	Total environmental protection expenditures and investments by type.	6.5	Communication between people and the global environment	Fiscal 2012 targets, results, and assessments (Environmental accounting)	–	P. 52
Society
Labor Practices and Decent Work
EMPLOYMENT
LA1	Total workforce by employment type, employment contract, and region, broken down by gender.	6.4 6.4.3	–	–	–	–
LA2	Total number and rate of new employee hires and employee turnover by age group, gender, and region.	6.4 6.4.3	Team NTT communication	Promoting respect for diversity and equal opportunity	–	P. 92
LA3	Benefits provided to full-time employees that are not provided to temporary or part-time employees, by major operations.	6.4 6.4.3 6.4.4	–	–	–	–
LABOR / MANAGEMENT RELATIONS
LA4	Percentage of employees covered by collective bargaining agreements.	6.4 6.4.3 6.4.4 6.4.5 6.3.10	–	–	–	–
LA5	Minimum notice period(s) regarding operational changes, including whether it is specified in collective agreements.	6.4 6.4.3 6.4.4 6.4.5	–	–	–	–
OCCUPATIONAL HEALTH AND SAFETY
LA6	Percentage of total workforce represented in formal joint management worker health and safety committees that help monitor and advise on occupational health and safety programs.	6.4 6.4.6	–	–	–	–
LA7	Rates of injury, occupational diseases, lost days, and absenteeism, and number of workrelated fatalities by region.	6.4 6.4.6	–	–	–	–
LA8	Education, training, counseling, prevention, and risk-control programs in place to assist workforce members, their families, or community members regarding serious diseases.	6.4 6.4.6 6.8 6.8.3 6.8.4 6.8.8	CSR management	Risk management system	–	P. 32
LA8		6.4 6.4.6 6.8 6.8.3 6.8.4 6.8.8	Team NTT communication	Creating safe and healthy workplaces	–	P. 98
LA9	Health and safety topics covered in formal agreements with trade unions.	6.4 6.4.6	Team NTT communication	Creating safe and healthy workplaces	–	P. 98
TRAINING AND EDUCATION
LA10	Average hours of training per year per employee by gender, and by employee category.	6.4 6.4.7	–	–	–	–
LA11	Programs for skills management and lifelong learning that support the continued employability of employees and assist them in managing career endings.	6.4 6.4.7 6.8.5	Team NTT communication	Promoting respect for diversity and equal opportunity	–	P. 97
LA12	Percentage of employees receiving regular performance and career development reviews, by gender.	6.4 6.4.7	–	–	–	–
DIVERSITY AND EQUAL OPPORTUNITY
LA13	Composition of governance bodies and breakdown of employees per category according to gender, age group, minority group membership, and other indicators of diversity.	6.3.7 6.3.10 6.4 6.4.3	Team NTT communication	Promoting respect for diversity and equal opportunity	–	PP. 92-94
LA14	Ratio of basic salary and renumeration of women to men by employee category, by signifi cant locations of operation.	6.3.7 6.3.10 6.4 6.4.3 6.4.4	Team NTT communication	Promoting respect for diversity and equal opportunity	–	PP. 92-94
LA15	Return to work and retention rates after parental leave, by gender		–	–	–	–
Human Rights
INVESTMENT AND PROCUREMENT PRACTICES
HR1	Percentage and total number of significant investment agreements and contracts that include clauses incorporating human rights concerns, or that have undergone human rights screening.	6.3 6.3.3 6.3.5 6.6.6	–	–	–	–
HR2	Percentage of significant suppliers, contractors and other business partners that have undergone human rights screening, and actions taken.	6.3 6.3.3 6.3.5 6.4.3 6.6.6	–	–	–	–
HR3	Total hours of employee training on policies and procedures concerning aspects of human rights that are relevant to operations, including the percentage of employees trained.	6.3 6.3.5	CSR management	Human rights awareness	–	P. 33
NON-DISCRIMINATION
HR4	Total number of incidents of discrimination and actions taken.	6.3 6.3.6 6.3.7 6.3.10 6.4.3	–	–	–	–
FREEDOM OF ASSOCIATION AND COLLECTIVE BARGAINING
HR5	Operations and signifi cant suppliers identified in which the right to exercise freedom of association and collective bargaining may be voilated or at signifi cant risk, and actions taken to support these rights.	6.3 6.3.3 6.3.4 6.3.5 6.3.8 6.3.10 6.4.3 6.4.5	–	–	–	–
CHILD LABOR
HR6	Operations and significant suppliers identified as having significant risk for incidents of child labor, and measures taken to contribute to the effective abolition of child labor.	6.3 6.3.3 6.3.4 6.3.5 6.3.7 6.3.10	–	–	–	–
FORCED AND COMPULSORY LABOR
HR7	Operations and significant suppliers identified as having significant risk for incidents of forced or compulsory labor, and measures to contribute to the elimination of all forms of forced or compulsory labor.	6.3 6.3.3 6.3.4 6.3.5 6.3.7 6.3.10	–	–	–	–
SECURITY PRACTICES
HR8	Percentage of security personnel trained in the organization's policies or procedures concerning aspects of human rights that are relevant to operations.	6.3 6.3.5 6.4.3 6.6.6	–	–	–	–
INDIGENOUS RIGHTS
HR9	Total number of incidents of violations involving rights of indigenous people and actions taken.	6.3 6.3.6 6.3.7 6.3.8 6.6.7	–	–	–	–
ASSESSMENT
HR10	Percentage and total number of operations that have been subject to human rights reviews and/or impact assessments.		–	–	–	–
REMEDIATION
HR11	Number of grievances related to human rights filed, addressed and resolved through formal grievance mechanisms.		–	–	–	–
Society
COMMUNITY
SO1	Nature, scope, and effectiveness of any programs and practices that assess and manage the impacts of operations on communities, including entering, operating, and exiting.	6.3.9 6.8 6.8.5 6.8.7 6.6.7	–	–	–	–
SO9	Operations with significant potential or actual negative impacts on local communities.		–	–	–	–
SO10	Prevention and mitigation measures implemented in operations with significant potential or actual negative impacts on local communities.		Safe and secure communication	Promoting safe and secure ICT use and user etiquette	–	P. 84
			Safe and secure communication	Providing services to ensure child safety	–	P. 85
			Communication between people and the global environment	Environmental impacts overview	–	P. 51
				Creating a low carbon society	–	PP. 53-54
				Implementing closed loop recycling	–	PP. 63-64
CORRUPTION
SO2	Percentage and total number of business units analyzed for risks related to corruption.	6.6 6.6.3	–	–	–	–
SO3	Percentage of employees trained in organization's anti-corruption policies and procedures.	6.6 6.6.3	CSR management	Compliance	Available	P. 32
SO4	Actions taken in response to incidents of corruption.	6.6 6.6.3	CSR management	Compliance	Available	P. 32
PUBLIC POLICY
SO5	Public policy positions and participation in public policy development and lobbying.	6.6 6.6.4 6.8.3	Communication between people and their communities	Involvement and cooperation in public policy	–	P. 47
			Communication between people and the global environment	Creating a low carbon society	–	P. 59
			Safe and secure communication	Creating a sound user environment	–	P. 84
SO6	Total value of financial and in-kind contributions to political parties, politicians, and related institutions by country.	6.6 6.6.4 6.8.3	–	–	–	–
ANTI-COMPETITIVE BEHAVIOR
SO7	Total number of legal actions for anticompetitive behavior, anti-trust, and monopoly practices and their outcomes.	6.6 6.6.5 6.6.7	–	–	–	–
COMPLIANCE
SO8	Monetary value of significant fines and total number of non-monetary sanctions for noncompliance with laws and regulations.	6.6 6.6.7 6.8.7	CSR management	Compliance	Available	P. 32
Product Responsibility
CUSTOMER HEALTH AND SAFETY
PR1	Life cycle stages in which health and safety impacts of products and services are assessed for improvement, and percentage of significant products and services categories subject to such procedures.	6.3.9 6.6.6 6.7 6.7.4 6.7.5	Safe and secure communication	Customer satisfaction initiatives	–	PP. 88-89
PR2	Total number of incidents of non-compliance with regulations and voluntary codes concerning health and safety impacts of products and services during their life cycle, by type of outcomes.	6.3.9 6.6.6 6.7 6.7.4 6.7.5	–	–	–	–
PRODUCT AND SERVICE LABELING
PR3	Type of product and service information required by procedures, and percentage of significant products and services subject to such information requirements.	6.7 6.7.3 6.7.4 6.7.5 6.7.6 6.7.9	–	–	–	–
PR4	Total number of incidents of non-compliance with regulations and voluntary codes concerning product and service information and labeling, by type of outcomes.	6.7 6.7.3 6.7.4 6.7.5 6.7.6 6.7.9	–	–	–	–
PR5	Practices related to customer satisfaction, including results of surveys measuring customer satisfaction.	6.7 6.7.4 6.7.5 6.7.6 6.7.8 6.7.9	Safe and secure communication	Customer satisfaction initiatives	–	PP. 86-87
MARKETING COMMUNICATIONS
PR6	Programs for adherence to laws, standards, and voluntary codes related to marketing communications, including advertising, promotion, and sponsorship.	6.7 6.7.3 6.7.6 6.7.9	Safe and secure communication	Customer satisfaction initiatives	–	PP. 88-89
PR7	Total number of incidents of non-compliance with regulations and voluntary codes concerning marketing communications, including advertising, promotion, and sponsorship by type of outcomes.	6.7 6.7.3 6.7.6 6.7.9	–	–	–	–
CUSTOMER PRIVACY
PR8	Total number of substantiated complaints regarding breaches of customer privacy and losses of customer data.	6.7 6.7.7	–	–	–	–
COMPLIANCE
PR9	Monetary value of significant fines for noncompliance with laws and regulations concerning the provision and use of products and services.	6.7 6.7.6	–	–	–	–

GRI Index

1. Strategy and Analysis

2. Organizational Profile

3. Report Parameters

REPORT PROFILE

REPORT SCOPE AND BOUNDARY

GRI CONTENT INDEX

ASSURANCE

4. Governance, Commitments, and Engagement

GOVERNANCE

COMMITMENTS TO EXTERNAL INITIATIVES

STAKEHOLDER ENGAGEMENT

5. Management Approach and Performance Indicators

Economic

ECONOMIC PERFORMANCE

MARKET PRESENCE

INDIRECT ECONOMIC IMPACTS

Environmental

MATERIALS

ENERGY

WATER

BIODIVERSITY

EMISSIONS, EFFLUENTS, AND WASTE

PRODUCTS AND SERVICES

COMPLIANCE

TRANSPORT

OVERALL

Society

Labor Practices and Decent Work

EMPLOYMENT

LABOR / MANAGEMENT RELATIONS

OCCUPATIONAL HEALTH AND SAFETY

TRAINING AND EDUCATION

DIVERSITY AND EQUAL OPPORTUNITY

Human Rights

INVESTMENT AND PROCUREMENT PRACTICES

NON-DISCRIMINATION

FREEDOM OF ASSOCIATION AND COLLECTIVE BARGAINING

CHILD LABOR

FORCED AND COMPULSORY LABOR

SECURITY PRACTICES

INDIGENOUS RIGHTS

ASSESSMENT

REMEDIATION

Society

COMMUNITY

CORRUPTION

PUBLIC POLICY

ANTI-COMPETITIVE BEHAVIOR

COMPLIANCE

Product Responsibility

CUSTOMER HEALTH AND SAFETY

PRODUCT AND SERVICE LABELING

MARKETING COMMUNICATIONS

CUSTOMER PRIVACY

COMPLIANCE