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NTT Group CSR NTT Group Corporate Ethics Charter

The NTT Group runs its businesses in compliance with its Corporate Ethics Charter.

Recognizing that it is imperative to conduct business in compliance with laws and regulations, and maintain the highest ethical standards in order to promote sound corporate activities, NTT drew up the NTT Group Corporate Ethics Charter in November 2002.

The Charter, which applies to all officers and employees of the NTT Group, lays out the basic principles of corporate ethics and provides specific guidelines for ethical behavior. To ensure that the Charter is effective, NTT strives to raise employee awareness of its goals by providing training in corporate ethics and conducting annual employee attitude surveys. In fiscal 2012, 98.8% of its employees received this training.

To prevent dishonesty and misconduct, each company has in place a system for employees to report and consult on ethical issues. NTT has also established a groupwide Corporate Ethics Help Line to enable employees to go outside their company for help if required.

In line with Japan's Whistleblower Protection Act and other laws, NTT also accepts reports from companies outside the Group that do business with the NTT Group.

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NTT Group Corporate Ethics Charter

  1. Recognizing the establishment of corporate ethics as one of its most important missions, top management shall exert its leadership to ensure that the spirit of this Charter is adopted throughout the Company, and shall assume full responsibility for solving any problems when any event inconsistent with that spirit occurs.
  2. Every person with subordinate employees shall not only act in a self-disciplined manner, but shall also always provide guidance and assistance to his/her subordinate staff to ensure that their conduct is in conformity with our corporate ethics.
  3. Every officer and employee of the NTT Group shall not only comply with all laws and regulations, social standards, and internal company rules whether in Japan or overseas, but officers and employees shall also hold the highest ethical philosophy within himself/herself both in public and in any private situations. Among other things, each officer and employee, as an officer or employee of a member of a Global Information Sharing Corporate Group, shall keep himself/herself fully aware that any disclosure of customer or other internal privileged information constitutes a materially wrongful act. Also, as a member of a group of companies which holds great social responsibilities, he/she shall strictly refrain from giving or receiving from customers, business partners, and other interested parties excessive gratuities.
  4. Each NTT Group company, at the first opportunity, shall take initiatives to provide training programs in order to help its officers and employees enhance their awareness of our corporate ethics.
  5. Every officer and employee of the NTT Group shall direct his/her efforts to prevent wrongful or scandalous acts which may potentially occur as specialization and advancement of our business proceeds. Each NTT Group company shall improve its system to prevent such acts, including, for instance, the re-assignment of contract representatives who have remained with the same customers for a long period of time, and the improvement of monitoring tools to protect customer and other information.
  6. Any officer or employee who may come to know of the occurrence of any wrongful act or any scandal shall promptly report the wrongful act or scandal to his/her superior or other appropriate persons. If he/she is not able to make such a reporting, he/she may contact the “Corporate Ethics Help Line (Consulting Center).” It should be noted that every officer and employee who reports the occurrence of any wrongful act or scandal shall be protected so that the reporting party shall not suffer any negative consequences due to such reporting.
  7. In the event of an occurrence of any wrongful act or scandal, each NTT Group company shall be committed to the settlement of the problem by taking appropriate steps through a speedy and accurate fact finding process, and responding in a timely, suitable, and transparent manner in order to fulfill its social accountability.

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NTT EAST
Preventing misconduct following the arrest and prosecution of an NTT East employee

The NTT Group recognizes that compliance is an absolutely critical aspect of ensuring its sustainable growth and development together with its stakeholders through fulfilling our social responsibility, and it has implemented various measures to establish high corporate ethical standards.

Despite such efforts, an NTT East employee was arrested and prosecuted in March 2012 on suspicion of violation (accepting a bribe) of the Law Concerning Nippon Telegraph and Telephone Corporation, Etc. (hereafter, the NTT Law) for accepting money from a subcontractor in relation to his work. We humbly apologize for this truly regrettable incident. (Employees of NTT, NTT East and NTT West are not public servants per se, but owing to the public nature of their work, they are deemed to be public servants and treated as such with respect to criminal punishment.)

To ensure that no further such incidents occur, we are intensifying employee education. NTT East in particular has redoubled its efforts to raise awareness of corporate ethics through re-educating all employees in every workplace on the NTT Law and the importance of compliance. In addition to bolstering educational measures such as employee training and the display of posters, it implemented a number of immediate measures, including workplace meetings and screenings of educational videos on corporate ethics.

We will do our utmost as the NTT Group to further raise awareness of corporate ethics and compliance with relevant laws, regulations and company rules so as to cultivate high ethical standards and sound corporate conduct, and enable all of our employees to carry out their work with pride, confidence and sincerity.

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