The NTT Group drew up its Corporate Ethics Charter to remind all of its personnel of their responsibilities as members of a communications group providing society with essential services.
NTT Group Corporate Ethics Charter
Based on a core belief that it is imperative to conduct business in compliance with laws and the highest ethical standards in order to promote sound corporate activities, NTT drew up the NTT Group Corporate Ethics Charter in November 2002.
The Charter, which applies to all officers and employees of the NTT Group, lays out the basic principles of corporate ethics and provides specific guidelines for ethical behavior. The stipulations in the Charter are intended to remind everyone of their duty as members of a communications group to prevent dishonesty, misconduct, and the disclosure of corporate secrets, refrain from exchanging excessive favors with customers and suppliers, and ensure that they conduct themselves according to the highest ethical standards in both private and public activities.
NTT Group Corporate Ethics Charter Handbook
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Ethics education and awareness surveys
To ensure the effectiveness of the Corporate Ethics Charter, NTT Group companies provide their employees with education in corporate ethics and CSR, and conduct surveys to monitor employee awareness.
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Help Line
To prevent dishonesty and misconduct, each company has in place a system for employees to report and consult on ethical issues. We have also established a group-wide Corporate Ethics Help Line to enable employees to go outside their company for help if required.
In line with Japan's Whistleblower Protection Act (effective as of April 2006) and other laws, the NTT Group also accepts reports from companies outside the group that do business with the NTT Group.
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NTT Group Corporate Ethics Charter
- Recognizing the establishment of corporate ethics as one of its most important missions, top management shall exert its leadership to ensure that the spirit of this Charter is adopted throughout the Company, and shall assume full responsibility for solving any problems when any event inconsistent with that spirit occurs.
- Every person with subordinate employees shall not only act in a self-disciplined manner, but shall also always provide guidance and assistance to his/her subordinate staff to ensure that their conduct is in conformity with our corporate ethics.
- Every officer and employee of the NTT Group shall not only comply with all laws and regulations, social standards, and internal company rules whether in Japan or overseas, but officers and employees shall also hold the highest ethical philosophy within himself/herself both in public and in any private situations. Among other things, each officer and employee, as an officer or employee of a member of a Global Information Sharing Corporate Group, shall keep himself/herself fully aware that any disclosure of customer or other internal privileged information constitutes a materially wrongful act. Also, as a member of a group of companies which holds great social responsibilities, he/she shall strictly refrain from giving or receiving from customers, business partners, and other interested parties excessive gratuities.
- Each NTT Group company, at the first opportunity, shall take initiatives to provide training programs in order to help its officers and employees enhance their awareness of our corporate ethics.
- Every officer and employee of the NTT Group shall direct his/her efforts to prevent wrongful or scandalous acts which may potentially occur as specialization and advancement of our business proceeds. Each NTT Group company shall improve its system to prevent such acts, including, for instance, the re-assignment of contract representatives who have remained with the same customers for a long period of time, and the improvement of monitoring tools to protect customer and other information.
- Any officer or employee who may come to know of the occurrence of any wrongful act or any scandal shall promptly report the wrongful act or scandal to his/her superior or other appropriate persons. If he/she is not able to make such a reporting, he/she may contact the "Corporate Ethics Help Line (Consulting Center)." It should be noted that every officer and employee who reports the occurrence of any wrongful act or scandal shall be protected so that the reporting party shall not suffer any negative consequences due to such reporting.
- In the event of an occurrence of any wrongful act or scandal, each NTT Group company shall be committed to the settlement of the problem by taking appropriate steps through a speedy and accurate fact finding process, and responding in a timely, suitable, and transparent manner in order to fulfill its social accountability.
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