Boosting employee motivation and satisfaction with the evaluation process
The NTT Group operates personnel management and pay systems that raise employee motivation by focusing on performance. This performance-based pay system requires accurate evaluation of the goals that employees set themselves, and their success in meeting those goals. Our performance evaluations accordingly utilize Challenges Worksheets as tools for employees to set their workplace goals and review their performance, and to promote employee-manager communication.
To foster employee satisfaction with its performance evaluation process, boost motivation, and help employees develop their abilities, we use a 360 degree feedback process to obtain evaluations based on observations of managers, peers, and subordinates. We also provide training in performance evaluation techniques and online guidance to help employees better understand personnel issues and the pay system.
This point is about one fifth of the way down the page.
In-house recruitment program empowers ambitious employees
In addition to refining our performance-based pay system, we strive to motivate our employees and encourage them to show initiative, purpose, and self-discipline in fulfilling their duties by providing strong support for their efforts to develop their abilities.
In addition to field-specific group training, we provide many other training opportunities including e-learning materials, distance learning courses, in-house certification of skill levels, and support for earning qualifications. In order to provide ambitious employees with the opportunity to seek new challenges, we also run in-house recruitment programs such as the NTT Group Job Challenge and NTT Group Venture programs.
This point is about two fifths of the way down the page.
Responding to employee ambitions through various company programs
We make in-house recruitment information available via the NTT intranet and distribute brochures for distance learning courses within the NTT Group. Employees who are on leave can take distance learning courses from home to help them make a smooth return to work.
NTT Group Venture screenshot
This point is about three fifths of the way down the page.
Global OJT program for dispatching employees to overseas companies
NTT DOCOMO operates a Global OJT program that dispatches employees to companies overseas. In fiscal 2008, the Global OJT program sent six employees for roughly six-month terms to companies in the U.S.A., Spain, China, and elsewhere.
Global OJT program participant
Opportunities for non-permanent customer service personnel to become full NTT West employees
To expand opportunities for various people to fulfill their ambitions, NTT West Group has introduced an employment system that enables non-permanent personnel employed in call center, customer home maintenance services, and other customer service operations run by Group companies NTT MARKETING ACT, the IT-MATE companies, and the HOMETECHNO companies (previously NEOMEIT Services) who show exceptional skills to become full NTT West employees.
This point is about four fifths of the way down the page.
This is the end of the text.Return to the CSR main menu.
