2. Corporate services
NTT Group will revise its customer accounts system to improve the one-stop services it offers to corporate customers and to achieve operating efficiencies through the efficient allocation of NTT Group resources.
Specifically, the entities responsible for certain customers will be redesignated so that NTT Group can enhance its customer services and strengthen its ability to provide total solutions for networks and information systems. NTT Communications will become responsible for the provision of services to nationwide or global customers including city banks, large-scale trading companies and central government agencies, and NTT East and NTT West will be responsible for local governments and regional banks. As a result, NTT Communications will assume responsibility for approximately 1,600 of the 1,800 companies to which the respective Corporate Business Headquarters of the Head Offices of NTT East and NTT West have been providing services to date. Concomitant with this reform, NTT Group will reassign approximately 1,200 of NTT East and NTT West's sales staff and system engineers to NTT Communications. Moreover, a new Enterprise Sales Division III will be set up at NTT Communications, and the Business User Promotion Division at NTT East will be reorganized.
In addition, approximately 100 sales staff and system engineers at NTT Communications who are currently responsible for local government customers will implement the necessary measures for the transition of each of these customers, and will, in time, themselves be transferred to NTT East and NTT West. |