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Safety and Security / items coveredCSR Priority Activity
Ensure Stability and Reliability of Communications Services

Policies and Concepts

It is critical to secure communications important in saving people's lives, such as the communications necessary for maintaining public order and for rescue and restoration operations at times of disasters, and for emergency communications, such as 110, 118, and 119. Japan is a country particularly prone to natural disasters such as earthquakes and typhoons. The importance of telecommunications networks was reaffirmed by the devastating Great East Japan Earthquake. Facing the possibility of an earthquake directly underneath Tokyo or the Nankai Trough off Japan's southern coastline, there is a pressing need for society to prepare for such potential disasters while ensuring the stability and reliability of its telecommunications infrastructure.

NTT Group has defined three key themes for disaster countermeasures: securing critical communications, prompt restoration of services, and improving network reliability. We have been strengthening efforts based on these themes since the Great East Japan Earthquake.

The NTT Group's Basic Policy on Disaster Countermeasures

The NTT Group's basic policy on disaster countermeasures

Organization for Implementation

Five Group companies —NTT, NTT East, NTT West, NTT Communications, and NTT DOCOMO— are designated public institutions under the Basic Act on Disaster Control Measures. Accordingly, based on this Act, in preparation for a disaster, NTT Group has formulated the Disaster Management Operation Plan for the purpose of smooth, appropriate implementation of measures to prevent damage.

We are taking measures to improve the reliability of our telecommunications infrastructure. To ensure that our communications services operate without interruption at all times, we employ transmission trunk line multi-routing, have enacted blackout countermeasures for communications buildings and base stations, and are making communications buildings more quake-proof. In addition, we are expanding the assortment of power supply vehicles and other disaster response equipment that we have positioned throughout Japan, and are repeatedly conducting training to prepare for major natural disasters. We are making a daily effort to guarantee that, in the event of a disaster, we are able to immediately set up a Disaster Countermeasures Office and other emergency structures and secure the necessary emergency and critical communications.

Major Reports

  • NTT Group Environmental Activities
  • NTT Annual Report 2019

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