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NTT Group's Response to
the COVID-19 Pandemic

Message from NTT CEO Jun Sawada

Coronavirus pandemic has had a big impact and will have a lasting effect on our world. My thoughts and prayers are with them for a swift recovery of those affected, and I hope that this pandemic will subside as soon as possible for all nations. We will contribute to improving Work from Home, Distance Learning, Remote Healthcare in order to help develop a more livable Remote World and New Globalism. An example of our solutions for business includes our high value cloud communications services.

Bust-up photo of Jun Sawada

President and Chief Executive Officer
Representative Member of the Board

Jun Sawada

Sign of Jun Sawada

Looking Toward
the Post-Infection Period

In the post-COVID-19 era, there may be dramatic changes in the way people conduct their daily lives and in corporate activities. NTT Group aims to solve social issues in this era by helping to establish new social systems that use digital technologies and through other innovations such as technology development.

There has been a rapid increase in working from home, remote healthcare, remote education, and other measures that look to ensure social distancing. NTT Group will accelerate provision of services that promote a remote-type society and will drive the advancement of technologies such as authentication control technology.

Additionally, by introducing digital technology and AI into work that relies on manpower, such as agriculture, manufacturing, and construction, we will aim to expand smart operations and contribute to solving the social issue of labor shortages.

Also, by building connected value chains in various fields, such as logistics, we will work to make industry more efficient, leading to optimizing the movement of people and things and the provision of energy.

NTT Group will contribute to the realization of a smart society along with our partners all over the world by leading in innovation, such as the development of technology, that looks toward a data-driven society which may be possible in the post-infection period.

Work from home /
Distance Learning Support

The NTT Group's initiatives to
support remote work

Short introductions of remote work
support by the NTT Group

In April 2020, based on the circumstances where schools are using remote classes and online learning, NTT DOCOMO and NTT Communications announced that they would provide customers who are 25 or younger with some data communication services free of charge to support the use of online learning using smartphones.

Furthermore, as part of efforts to support "Work from home", Distance learning, and health, each NTT Group company is implementing a variety of measures including establishing consultation contact points and providing some services free of charge. With our slogan of "Family is part of the team," NTT Group is united across the entire group in addressing "Work from home" requirements. The links below provide information about the initiatives being pursued by NTT Group companies to support "Work from home" and Distance learning, including the provision of some services free of charge.

Health Support

To mitigate the lack of exercise and relieve the stress caused by working from home, NTT Group's Corporate sports team and fitness trainers have come together to produce a series of fitness videos, which we have made available to view free of charge.
Click here for details
(Japanese language only).

NTT Group Exercise Channel

  • NTT WEST

    "Let's Try! series" by NTT WEST baseball team

  • NTT DOCOMO

    At-home exercises by NTT DOCOMO Red Hurricanes

  • NTT COMWARE

    One-minute exercises by NTT COMWARE

  • NTT FACILITIES

    At-home exercises by women's rugby players

  • NTT EAST

    Indoor exercises by NTT EAST

  • NTT Communications

    FUN Exercises by NTT Communications Shining Arcs

  • Gettaman

    At-home exercises by Human artist "Gettaman"

List of NTT Group Exercise Channel videos
(Japanese language only).

Billing

In March 2020, each NTT Group company in japan announced that it will extend payment deadlines for customers who are having difficulty paying their bills for services, etc., on time, if they make an application. Additionally, based on the current environment in which voluntary self-isolation has made using "d POINTs" difficult, NTT DOCOMO decided to reissue "d POINTs" that expired in March and extend their period of validity.

Click here for details
(Japanese language only).

Installation Work and Outages

The telecommunication services provided by NTT Group are an integral form of social infrastructure and we are working hard every day to ensure that our customers can use those services with peace of mind 24/7. In Japan, NTT, NTT East, NTT West, NTT Communications, and NTT DOCOMO are designated public service organizations under the Act on Special Measures for Pandemic Influenza and New Infectious Diseases Preparedness and Response. With these five companies playing a central role, NTT Group is making its utmost efforts to ensure the stable provision of telecommunications services, but due to the expansion of the COVID-19 pandemic, there may be some disruptions to operations.

The following are links to related pages from the operating companies where you can check information regarding telecommunication service installation work and outages.

Click here for details
(Japanese language only).

Telecommunications
Service Traffic, etc.

With more people staying home due to the expansion of the COVID-19 pandemic, there has been increased Internet usage and demand related to "Work from home". Data traffic volumes are particularly high during the day on weekdays (mainly fixed services). Also, with more people refraining from going out, we are seeing major changes in the movements of people out in the streets (mobile communications).

Here are some links to relevant pages from the individual Group companies where you can check changes in data traffic and people flow, etc.

Click here for details
(Japanese language only).

Business Hours

In regard to customer service, we are taking measures such as shortening the business hours and limiting reception activities of stores, etc., and shrinking our call center structure. At the same time, we are requesting that customers actively use online procedures.

In regard to providing services that are necessary for securing customers' communications and business continuity, we are offering consultation remotely using ICT tools. Through these initiatives, we are striving to continue providing stable communication services.

Click here for details
(Japanese language only).
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