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  • NTT Group's Response to the COVID-19 Pandemic

NTT Group's Response to
the COVID-19 Pandemic

In NTT Group's response to the novel coronavirus disease (COVID-19) pandemic, the health and safety of our customers and employees are our top priority.

Our services are extremely critical to many individuals and businesses throughout Japan and overseas. We are therefore making every effort to ensure that our customers are able to use our services in a stable manner whenever they need them.

On this page, we will post the actions being taken by NTT Group companies in response to the pandemic, as well as other relevant information for our customers.

We wish anyone who has been infected with the virus a quick recovery and pray that the spread of COVID-19 in the various countries around the world will come to an end very soon.

*NTT Group is actively working on the COVID-19 pandemic around the world. On this page, we introduce our efforts in Japan.

Billing

In March 2020, each NTT Group company in japan announced that it will extend payment deadlines for customers who are having difficulty paying their bills for services, etc., on time, if they make an application. Additionally, based on the current environment in which voluntary self-isolation has made using "d POINTs" difficult, NTT DOCOMO decided to reissue "d POINTs" that expired in March and extend their period of validity.

Work from home / Distance Learning Support

In April 2020, based on the circumstances where schools are using remote classes and online learning, NTT DOCOMO and NTT Communications announced that they would provide customers who are 25 or younger with some data communication services free of charge to support the use of online learning using smartphones.

Furthermore, as part of efforts to support "Work from home", Distance learning, and health, each NTT Group company is implementing a variety of measures including establishing consultation contact points and providing some services free of charge. With our slogan of "Family is part of the team(Launch in New Window)," NTT Group is united across the entire group in addressing "Work from home" requirements. The links below provide information about the initiatives being pursued by NTT Group companies to support "Work from home" and Distance learning, including the provision of some services free of charge.

Health Support (Exercise Videos)

To mitigate the lack of exercise and relieve the stress caused by working from home, NTT Group's Corporate sports team and fitness trainers have come together to produce a series of fitness videos, which we have made available to view free of charge.

NTT Group Exercise Channel (Japanese language only)

* Videos planned and produced for in-house use have been released for public view.

List of NTT Group Exercise Channel videos (Japanese language only)(Launch in New Window)

Installation Work and Outages

The telecommunication services provided by NTT Group are an integral form of social infrastructure and we are working hard every day to ensure that our customers can use those services with peace of mind 24/7. In Japan, NTT, NTT East, NTT West, NTT Communications, and NTT DOCOMO are designated public service organizations under the Act on Special Measures for Pandemic Influenza and New Infectious Diseases Preparedness and Response. With these five companies playing a central role, NTT Group is making its utmost efforts to ensure the stable provision of telecommunications services, but due to the expansion of the COVID-19 pandemic, there may be some disruptions to operations.

The following are links to related pages from the operating companies where you can check information regarding telecommunication service installation work and outages.

Telecommunications Service Traffic, etc.

With more people staying home due to the expansion of the COVID-19 pandemic, there has been increased Internet usage and demand related to "Work from home". Data traffic volumes are particularly high during the day on weekdays (mainly fixed services). Also, with more people refraining from going out, we are seeing major changes in the movements of people out in the streets (mobile communications).

Here are some links to relevant pages from the individual Group companies where you can check changes in data traffic and people flow, etc.

Business Hours

In regard to customer service, we are taking measures such as shortening the business hours and limiting reception activities of stores, etc., and shrinking our call center structure. At the same time, we are requesting that customers actively use online procedures.

In regard to providing services that are necessary for securing customers' communications and business continuity, we are offering consultation remotely using ICT tools. Through these initiatives, we are striving to continue providing stable communication services.

Looking Toward the Post-Infection Period

In the post-COVID-19 era, there may be dramatic changes in the way people conduct their daily lives and in corporate activities. NTT Group aims to solve social issues in this era by helping to establish new social systems that use digital technologies and through other innovations such as technology development.

There has been a rapid increase in working from home, remote healthcare, remote education, and other measures that look to ensure social distancing. NTT Group will accelerate provision of services that promote a remote-type society and will drive the advancement of technologies such as authentication control technology.

Additionally, by introducing digital technology and AI into work that relies on manpower, such as agriculture, manufacturing, and construction, we will aim to expand smart operations and contribute to solving the social issue of labor shortages.

Also, by building connected value chains in various fields, such as logistics, we will work to make industry more efficient, leading to optimizing the movement of people and things and the provision of energy.

NTT Group will contribute to the realization of a smart society along with our partners all over the world by leading in innovation, such as the development of technology, that looks toward a data-driven society which may be possible in the post-infection period.

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